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FAQ

FAQ

 

General Questions

 

1. What is stock photography?
Instead of assigning your own photographers, stock photography is a set of ready-to-use images for subscribers who purchased the rights to use them. With digital stock photography, you get to see the final image even before you are granted the rights to use them and these images can be licensed immediately. The cost for stock photography, especially royalty-free images are much lower compared to assignment photography. Stock photography saves you model, photographer, location, props, art direction and editing costs.

 

2. What is Royalty-Free?
Royalty-Free Digital Stock Photography is a concept where user of the images does not have to pay any royalty for repeated use of the images. The buyer does not own the copyright of the images but have purchased the rights to use the images legally without additional fees or interruption from the retailer. These images cannot be sold or transferred but it offers a wide range of benefits; mainly lower pricing and convenience.

 

3. What are the differences between Royalty-Free and Rights-Managed?
Rights-managed offers individual images to be rented through the negotiation of a specific price for a specific use. It offers clients exclusive rights plus the ability to restrict similar use of the image by others. The royalty-free concept allows customers an unlimited usage, where they do not need to pay royalties after the initial purchase. This greatly reduces the costs and allows greater freedom with the images purchased. Of course, by supplying all our images in digital format, our customers get to enjoy the advantage of being able to go straight to the color separator or print rather than having to scan them at an additional cost. Most importantly, it is more flexible than the traditional photo library.

 

5. How often do you add new content?
New and better contents are added daily to our collections. Our objective is to ensure that our clients continue to renew their subscription and therefore we strive to provide new and good content regularly. All images are reviewed extensively by our creative team to ensure that you get your money's worth.

 

6. How many pictures can I download?
You may download as many images as your credit package provides for it.

 

7. Can I use these images for my clients?
Yes, you can. All images are provided with a standard royalty-free license or extended royalty-free license. Please visit our licensing section to learn more about the various licenses.

 

 

Registration And Account Information

 

1. Is there a charge for registering as a customer?
Registration is free of charge. There are no hidden fees.

 

2. Why do I need to register?
Registered users will have access to the many facilities available, such as access to My Account, Lightbox and many more.

 

3. Do I need to register before purchasing images?
Yes.

 

4. Do I need to register if I just want to browse your website?
No, you need not register to browse our website. However, by registering, it allows us to provide you with regular offers and promotions.

 

5. How do I register on the website?
Click on the 'Sign Up' link. Type your preferred username and contact information and click on the submit button when you're done. A generic password will be sent to your e-mail upon registration. Else, you can click on the following link for registration
https://stockphoto.cc/register.php.

 

6. How long is the registration process?
Registration is immediate. You need to activate your account by clicking on the activation link sent to your email. You can start using your account after that. If you do not receive the activation mail within 10 minutes, please check your Spam folder.

 

7. Do you need my credit card details when I register?
No, all credit card information is carried over Paypal's secure network.

 

8. Can I share my account with my colleagues?
No. You are not permitted to share your username and password with anyone. However, if other people in your businesses would like access to your downloads, you may purchase a multiple user license.

 

9. What do I do if I forgot my password?
Please refer to the following link
http://stockphoto.cc/forgot.php
and type in the information required. We will send the password to your e-mail address which you provided during registration.

 

10. Can I change my password, the one that is automatically issued, into something that I can remember?
Yes, you can. Firstly, login to your account with your username and old password. Click on the 'My Account' tab and select 'Change Password'. Type in your preferred password on the next page and hit the 'Update' button. Your new password will be activated immediately.

 

11. Can I change my username?
Please double check your preferred username before you proceed to register. We do not allow changes to be made to your username. To change your username, you need to re-register.

 

12. How do I change my address, telephone number or other registered details?
You can edit your account information anytime by clicking Account link in the main navigation area at the homepage. You will need to login to your account first in order to do so.

 

 

Privacy And License

 

1. How do you protect my privacy? Will my personal information be passed on to a third party?
Stockphoto.cc respects every user's privacy and we do not disclose, sell, share or divulge your personal information (including your e-mail address) to third parties. Please refer to our privacy policy for more information.
http://stockphoto.cc/privacy.php.

 

2. How may I use your images and what are the restrictions?
Please refer to the following links for more information. The License Summary would be the best guide for you to understand more about permitted usage and restrictions.

- Terms and conditions:
http://stockphoto.cc/tou.php

- License Summary:
http://stockphoto.cc/license_summary.php

- Standard Royalty Free License:
http://stockphoto.cc/license.php

- Extended Royalty Free License:
http://stockphoto.cc/license.php?type=enhanced

- Free Image RF License:
http://stockphoto.cc/license.php?type=free

 

3. What is Extended License and when do I need one?
Extended license covers use for Design Templates for resale (Web and/or Print), Prints for Resale Poster, Greeting Cards, Prints on Merchandise for Resale (mugs, stationery, t-shirts, etc), Design Elements on Software for Resale and any other Derivative Resale Objects. Each extended license is applicable for (one) image.

 

4. Do I have to pay every time I use the images?
With the standard royalty-free license, you only need to pay once no matter how many times you use the images.

 

5. Do I have to credit the photographer for the image used?
As our image collections are royalty-free, you do not need to credit the photographers for commercial usage. For editorial usage, you may credit: © Photographer's Name / stockphoto.cc

 

 

About Our Royalty-free Images

 

1. Why are your images sold at a lower rate compared to other companies? Is it because they are low in quality?
Our images are contributed by photographers around the world with skills varying from amateur to professional. Submitted images go through a filtering process before they are released for sale.We do not compromise on quality. We provide images that fit our user's budget. Our images are more affordable than what most image supplier offer as we believe the large number of images sold would outweigh the low number of expensive imagery.

 

2. Are all your images model and property released? How do I get a copy of it?
Images with relevant releases are clearly indicated. There will be a charge of $60 for each release information requested.

 

3. Your images say "royalty-free". Can I just download/copy and use the images?
No, you can't. You need to pay the licensing fees to use the images. Royalty-free requires a one time payment license fees for its use. Our images may be copied solely for illustrative purposes such as for client presentations or drafts. They cannot be used for any finished project, whether personal or professional. Any unauthorized download will be regarded as copyright infringement and stockphoto.cc will pursue legal action against unauthorized users.

 

4. What is comping image?
“Comping image” are low-resolution images used only for illustrative purposes, such as for client presentations or drafts. They cannot be used for any finished project, whether personal or professional.

 

5. Can I get a higher resolution comp to show my client?
Please contact our sales support team for more information.

 

6. I've just downloaded an image that I've bought from you earlier but the image is a compressed JPEG. Can I get the uncompressed format?
All images submitted to us by various photographers are pre-compressed JPEGs. Due to huge Raw file size, we do not keep any TIFF files. You may therefore use any image editing software and re-save the images as TIFF file or you may contact our support team for assistance.

 

7. Why am I not getting the exact file size based on your web when I download your images?
All images at stockphoto.cc are compressed JPEGs and the download size is normally smaller than the full uncompressed size. Please refer to our website for more information about image sizes when you click on 'View Image Details'.

 

8. Do you have the image in anything higher than 300 DPI?
The DPI in any image does not affect the actual image resolution. To obtain a bigger or smaller DPI, you may simply change the DPI with any image editing software and re-save the image. In order to maintain the quality of the image, just make sure that you do not interpolate/resize the print size when changing the DPI.

 

9. I've just purchased an image and it looked smudged. Is this the original image or did you edit it?
We are unable to comment as it could be due to the original image. Please contact our sales support team and provide them with the image number so that they could best advise you.

 

10. Can I get exclusivity for the use of the images that I have bought?
Due to the nature of royalty-free licensing, all images are not available for exclusive use.

 

11. Are your images available only in screen resolution?
Our images come in various sizes. Please refer to the individual images for more information.

 

12. How long can I use the image?
There is no usage limit for royalty-free images. You can use it for as many times and as long as you want.

 

13. What formats are the images available on the website?
Our images are available in RGB format. Please refer to the image details for more information.

 

14. What's the difference between RGB and CMYK formats?
RGB is the primary color model used by electronic display devices such as a monitor. CMYK is the primary color model used by color printers. In RGB, images are created by combining red, green, and blue light. This additive process can create millions of different colors by using different concentrations of the primaries. CMYK, in contrast, creates different colors in a subtractive process using four colors or inks: cyan (blue), magenta (red), yellow, and black.

The differences between RGB and CMYK become crucial when desktop publishers attempt to move documents from their screens onto hard copy. There are many RGB colors that CMYK printers cannot reproduce. Something that looks good on the monitor may not look the same in print. Therefore, it will be best for you to check with the printing company as they can advise you on whether the quality of the images would be sufficient for your project.

 

15. I downloaded a RGB format image. Can I convert that to CMYK?
You may use most image editing software for RGB to CMYK conversion.

 

16. Are your illustration images layered? Can you get me layered files?
All vector EPS files at stockphoto.cc are flattened.

 

17. How long will the images I purchased by credit be available for download again at my Download History? Will it expire?
The images at your Download History are available for download provided that the images has not been withdrawn by the image provider. Cases as such is infrequent. We suggest that you always save a copy of the images you purchased. Even though an image has been withdrawn, you can still use the image as long as you want.

 

18. I have downloaded an image a few months ago and now I don't see it at my 'Download History'. I can't search it on your site either. What can I do?
The image could have been withdrawn and is no longer available for purchase or download. Images are withdrawn mostly at the request of the image provider. For such reason, we are unable to provide the image for download. We apologize for any inconveniences caused.

 

19. Where can I view my available credits or the expiration of my subscription plans?
You can view your remaining credits and the expiration of your subscription plans when you login to your 'My Account' area.

 

 

About Single Image (Credits)

 

1. What are Credits?
Credits are basically tokens redeemable for images. Our credit packages start at $15 and they can be purchased online. For every image that you download, a set number of credits will be deducted from your account, according to the image resolution. You may download as many images as you like, each download costs one to ten Download Credits.

 

2. Will the download credits expire?
Yes, they will. Credits will expire a year from the date they're bought.

 

3. Why can't I just buy one image for $1.00 directly?
Because there's a minimum amount that the credit card payment gateway (the bank) will charge us for every transaction. We can't accept any transaction lower than $15 or we will be making losses!

 

4. How do I purchase single images?
Our credit system allows you to pre-purchase a package of credits online and redeem them for images. Each image costs between 1 and 10 credits and credit(s) will be deducted from your account for every download depending on the file type and image resolution.

 

5. How many images can I purchase in a day/per transaction?
There is no limit to the number of images you may purchase in a day or per transaction.

 

6. I have insufficient credits in my account. Can I combine credits with another existing account?
No. Credits are not transferable.

 

7. I have a remaining credit balance in my account. Can I exchange them for cash?
Credit balances are not refundable and not exchangeable for cash.

 

8. What should I do if I face difficulties in downloading images? For instance, an incomplete download due to connection or technical issues. Do I get a refund on credit that has been deducted?
For connection error, you may download the same file again without losing any credits. Alternatively, please contact our sales support team and provide them the file number.

 

9. Would it affect my credits or my available daily downloads if I download an image more than once?
No, it will not affect your credits provided you download the file from your Download History. You can opt to search by date or keywords at the Download History. Click 'Download Again' to re-download the file. If you would like to obtain a higher resolution file than the one you previously downloaded, you will then have to use your credits to download it.

 

 

Image Searching And Lightbox

 

1. How do I search for images?
You can type in relevant keywords in the search bar on the top left corner of the website. Alternatively, you can turn on the search options to search by availability and orientation.

 

2. Do you offer free image research?
Due to our low pricing, we do not offer free image research. Please use our search feature on the website to perform your search.

 

3. How do I get detailed information about an image?
Click on 'Image Details' below the image thumbnail to view detailed information about an image.

 

4. What is a lightbox?
A lightbox is a "personal folder" on our website that you create. You can store and manage images of interest to you.

Lightboxes are designed to organize your images. When you find an image on our website that you like, you can save it in a lightbox you've created. You would not need to save the image to your hard drive or jot down the image number.

There is no limit on the number of lightboxes you can create and the amount of time we'll store them for you. You can choose to remove images that you no longer need in your lightbox.

 

5. How does the lightbox work?
You may add images into the lightbox by clicking on the "Add to Lightbox" checkbox below each thumbnail. You may then send the lightbox to your colleague or friend via email or export them in PDF for viewing later.

 

6. I added an image into my lightbox a couple of weeks ago but when I want to buy it today, it is not there.
The image could have been withdrawn and is no longer available for purchase or download. Images are withdrawn mostly at the request of the image provider. For such reason, we are unable to provide the image for download. We apologize for any inconvenience caused.

 

7. Can you zip the images in the lightbox for me?
As it is of our interest to ensure that speed is excellent for all users, we are unable to zip the files for you or automate the download process as it will consume a lot of our bandwidth and CPU resources. Having too many users downloading huge files simultaneously will slow down our service.

 

 

Buying Process

 

1. How do I purchase single RF images or subscribe to your plans?
To get things started, all you need to do is 3 easy steps: register, get credits and download!

Sign-up
In order to purchase an image, you'll first need to create and login to your personal account. Create free account now!

Purchase credits/subscribe
Purchase a minimum of $15 for 15 download credits (you may choose to purchase more). The greater the amount, the more you save! For subscription, select the plan you desire and proceed to pay for it.

Download images
Download images at once with your download credits. There's no limit to the number of images you may purchase per transaction. Any extra or unused credits will be kept in your account for your next purchase. For subscription, you can download the image you need instantly once your payment is approved. The daily limit is counted by “per click”. So please decide which image you want before you download. We do not exchange or replace any images mistakenly downloaded unless there is a problem with the download or image.

 

 

Payment

 

1. What are the payment options?
Our payment collection supports PayPal. You will have immediate access to download the files once your payment is confirmed. Please contact our sales support team for more information.

 

2. Is your site secure?
Yes, our payment gateway is handled by one
Paypal.com
) with thousands of secure transactions daily. All data sent to our payment gateway are encrypted with 128bit security features.

 

3. Do you keep my credit card details?
For security purposes, we do not keep your credit card details. You will need to provide your credit card details every time you place an order.

 

7. Do you offer any discounts?
If you are buying multiple licenses or multiple packages, we may negotiate a discount.

 

 

Downloading Images

 

1. How do I download images once I have purchased them?
Click on the image thumbnail you intend to download and you will be prompted to view the image details on the next page. Choose the resolution you need and click 'Download Now'. Click the 'Save' button in the 'File Download' dialog box and choose the location where you want to save the file. Click 'Save' to begin downloading the file.

 

2. How long does it take to download an image?
The download time for each image varies depending on the size of the image you are downloading, your Internet connection speed and your computer operating system.

 

3. Where do I find a record of my previous download?
First, log into stockphoto.cc. Next, click on the "Account" link. Then, click on the 'Download History' link. You can opt to search for previously downloaded images by date or keywords at the Download History page. Click the 'Download Again' link to re-download the file. Files downloaded in this manner will not result in a deduction of your available credits or subscription download quota.

 

4. How can I download an image I've previously purchased and will I be charged if I download it again?
No, it will not affect your credits provided you download the file from your Download History. You can opt to search by date or keywords at the Download History. Click 'Download Again' to re-download the file. If you would like to download a higher resolution file than the one you previously downloaded, you will have to use your credits.

 

5. I've downloaded the image, but I can't remember where I saved it in my computer?
You can proceed to download the file again from your Download History. This time, perhaps you can remember where you saved the file in your computer. Your credits will not be deducted if you were to download the file from your Download History. Please note that if your subscription has expired, you will no longer be able to download the images from your download history.

 

 

Refund

 

1. How can I get a refund?
Kindly contact our Sales Staff for more information.

 

 

Technical Questions

 

1. I have registered but I cannot login to your website. What should I do?
Is the "Caps Lock" or "A" light on your keyboard on? If so, hit the "Caps Lock" key before trying again. Did you forget or misspelled your ID or password? Our username and password login is case sensitive.

Please check your cookie settings to ensure it is on a medium privacy level. You'll need to enable your cookies in order to login to our site. Try clearing all your cookies and cache in your browser as well.

 

2. You could be behind a corporate firewall that is currently blocking the port that is needed to make the secured purchase. Please contact your company web administrator for more information.
For Windows: Internet Explorer 5.x and newer. Netscape 6.x and newer.
For Mac: Safari. Internet Explorer 5.x and newer. Netscape 6.x and newer.

 

3. I am unable to access or make purchases on your website. What should I do?
It could be that your computer is behind a corporate firewall or your computer may not be accepting cookies. Please contact your web administrator for more information.

 

4. What should I do if I am unable to connect to a secured connection to make purchases?
You could be behind a corporate firewall that is currently blocking the port that is needed to make the secured purchase. Please contact your company web administrator for more information.